Yorkshire Building Society Group has announced
plans to refund customers who were wrongly charged for not keeping abreast of
their mortgage payments? What are the specifics and could this affect you?
News sources up and down the country have
reported that building society and lender Yorkshire Building Society Group has
released plan to refund approximately 34,000 of its customers who it estimates
were wrongly charged for keeping up with their monthly mortgage payments.
Legally companies are only allowed to place
charges on their customers who are in two months of arrears or more, however it
has emerged that thousands of customers belonging to the Yorkshire, Chelsea and
Barnsley Building Societies had a charge placed onto their bill the moment they
missed their first payment.
Following the leak of this news, the FCA
(Financial Conduct Authority) conducted an 18 month investigation into the
matter and concluded that the building societies in question had put in place
procedures that were ill equipped to deal with the issue.
Subsequently this means that the three branches
of the Building Society Group in question are now required to provide compensation
to those customers who were affected. This means that 33,900 customers will be
receiving a payment of £247.
Furthermore the Building Society Group has
agreed to provide compensation to every borrower who faced a charge since
January 2009, in order to make sure that everyone who deserves compensation
gets it quickly.
It’s also important to note that those people
who are with the Building Society Group and had accord mortgages with them are
also affected; they could be in line to receive compensation.
So how will you know if this affects you, KiranTrivedi readers? Well the bank is planning to send out automated phone calls to
all those entitled, so keep an ear out for the phone. If you believe that you
are entitled but haven’t received a call, get in touch with them.
This teaches us something about how to handle
personal finances. If you’re charged unfairly, there are rules to protect you.
Don’t just sit there and take it, lodge a complaint with the FCA and get what
you deserve.